The aviation brokerage industry is evolving faster than ever, and so are customer expectations. Today’s clients expect instant responses, personalized service, digital convenience, and complete transparency throughout the charter experience. At the same time, brokers are expected to manage more customers, more trips, more operators, and more financial complexity—all while remaining competitive and profitable.
The reality is that spreadsheets, disconnected software, and basic quoting tools are no longer enough. Today’s aviation brokers need a platform that helps them build stronger customer relationships, streamline operations, and maximize profitability without adding complexity or breaking the bank. That’s exactly why we built Charter and Go’s Broker Solution — it’s a complete aviation business platform designed around the way brokers actually work.
Every workflow has been developed to help brokers sell more efficiently, communicate more effectively, and deliver an exceptional customer experience from the first quote through final payment. Whether you’re managing a boutique brokerage or a large multi-office operation, Charter and Go provides the flexibility to support your business today while giving you room to grow tomorrow.
Our Broker Solution brings together the tools aviation professionals use every day into one intelligent system, including:
- Aviation CRM with customer history and unique customer data points
- Aircraft database
- Fully auditable Jet Card/Loyalty programs supporting both dollar- and hour-based memberships
- Customer credit, voucher, and account tracking
- Secure electronic contracts with digital signatures
- Complete communication history attached to every trip
- Aircraft image library for professional customer presentations
- Passenger manifests and Trip Sheets
- Interactive Digital Multi-Quote
- Semi-customizable branded PDF proposals and customer documents
- Mobile access for brokers and clients
- Automated emails and customer notifications
- Fully integrated payment processing
- Open APIs for seamless third-party integrations
- Workflow automation that reduces manual tasks
- Built-in aviation tax calculator
- Business intelligence dashboards and reporting
- Configurable role-based security with multi-user collaboration
- Branch Access Management
- Integrated FBO capabilities
- One-click trip duplication to save valuable time
Success in aviation brokerage isn’t just about responding quickly—it’s about creating an experience that clients remember. Professional branded proposals, digital contracts, automated communications, integrated payments, and complete customer visibility allow brokers to deliver a premium experience while reducing administrative work behind the scenes. The result is faster response times, better customer relationships, improved operational efficiency, and increased profitability.
The future belongs to brokerages that embrace connected technology, automate repetitive processes, and use data to make smarter business decisions. At Charter and Go, we believe technology should never complicate your operation—it should simplify it.
Our Broker Solution connects your sales process, customer experience, financial operations, and reporting into one intelligent platform designed specifically for aviation. Because the future of brokerage isn’t about managing more work. It’s about managing your business more intelligently.
Schedule a personalized demonstration and discover how Charter and Go can help transform your brokerage operation with modern technology built for real-world aviation.
Charter and Go
Aviation Software Built for Operators/Brokers. Revenue Management Built for Growth.
Written by: Pamela Huff
