Performance Management for a charter airline is a management approach that ensures the synchronization of individual employee performance metrics and objectives with strategic business metrics, indicators, and goals of the company to foster a culture of high-performance. To achieve zero-latency in decision making requires proactive monitoring of key performance indicators, access to data, and workflows in real time that are intuitive and simple to act on.
Key capabilities in Sales to enable the zero-latency charter airline are:
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An Intelligent Shopping Engine to determine the aircraft in the fleet that can fulfill the mission for a booking request.
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A Revenue Management capability to generate a real-time dynamic price quote based on competitive market and operating conditions.
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A Cost Engine that accurately determines the cost of operating a charter flight in real-time.
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A Client Dashboard that provides operators with a customer value score, annual spend, and the ability to incorporate customer preferences when identifying the right aircraft for the trip.
Key capabilities in Operations to enable the zero-latency charter airline are:
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A Crew Assignment capability that automatically allows the scheduler to assign pilots to trips based on availability, legality, qualifications, recency, and more.
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A Training capability that allows the operator to create their own training and type rating programs to ensure the pilots and crew are up to their exacting standards.
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A Flight Dispatch capability that goes beyond a checklist and allows the operator to use a variety of different input models to manage their trips.
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An in-house Messaging capability that allows users to subscribe to events associated with the business.
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An Operations Dashboard that is designed to be dynamic and allows the tracking of the trip life cycle from purchase to completion.
